Supposing a customer wants to order a product or service at 1:00 p.m. but needs personal assistance. Your client is browsing your website and has a question about your product. Improve their customer service experience with CallTel's Live Chat Services.
Live Chat Services for Your Website Increase Sales and Customer Satisfaction with Live Chat
Live Chat is a great addition to your business' customer interaction strategies. Customers cherish it because of its convenient and instant access to help, sales or customer service. Try it and you will see how it will greatly lower your expenses by allowing an associate to handle multiple customer inquiries at once. Moreover, it can lead to increase in sales from your website.
Competent Customer Service Associates
CallTel's highly trained and skilled live chat associates approach your website visitors over chat to stimulate the right responses, from sales orders to service and support. We use standard response templates that improve reply accuracy, speed and associate productivity.
CallTel's Live Chat Service is easy to implement. You do not need to install any hardware or software. No dedicated servers is required, no complicated platform integration issues to deal with and no need for maintenance. Your IT resources can be dedicated elsewhere. Chat does not use Java, requires no special plug-ins and will work with all standard browsers. Your customers will be able to use the service from behind any corporate firewall, because Live Chat utilizes http protocols.
If you already have a chat solution on your website, our associates can be assigned as operators and answer the chat requests for you.
Uses for Live Chat
Here are some examples of how our customers use live chat:
- Receive Orders
- Answer Sales Questions
- Give Directions to Your Store or Office
- Offer Online Customer Support
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