Your customers merit personal attention. CallTel's Help Desk Services, enables you to provide your customers with excellent customer care and technical support.
Help Desk Solution: Resolving problems, helping you retain valuable customers...
Our Help Desk Solution helps to lower your operational expenses, increase your customer service and provide your customers with a high level business support. Our staff triages each call by opening a trouble ticket and reliably escalating calls to your appropriate staff in the format of your choice (live patch, voicemail, email or SMS); making sure that your customers receive their needed support.
Levels of Help Desk Solution
CallTel's Help Desk Services can be handled and escalated to three distinct tiers:
CallTel's associates answer your calls, record each contact into your trouble ticketing system (or ours) and route calls to the appropriate person or department.
Associates answer and record questions and provide solutions to simple problems based on a standard response library. Questions that cannot be answered are escalated to the right staff.
Dedicated agents, meeting your requirements by answering and logging questions to provide solutions to problems based on a standard response library. We will only call your staff to assist with high-level problems that our project manager cannot resolve.