Customer Service and Support
CallTel is here to help with Customer Service and Support!
Your customers deserve personal attention. CallTel provides quality, inexpensive customer care services suitable to meet your needs.
Customer Service and Support Solutions Quality Customer Care Services
Your callers expect excellent customer care when they contact your company. CallTel delivers service with polite and helpful associates that are willing to answer calls promptly and listen attentively to your customers' needs. Each phone call is handled according to your instructions. We can access your FAQs for answers or create them for you. Unresolved issues are then escalated to the appropriate person on your staff for resolution. CallTel documents all contacts accurately to ensure proper communication back to you and your staff.
You can minimize unnecessary in-house call center labor, facility and technology investments by outsourcing your customer care needs to us. Rely on us during peak periods, after-hours or in the event of an emergency.
Flexible Customer Care and Customer Service Solutions
Whether you have a steady flow of call volume or prickles in traffic, be confident that CallTel can deliver quality care. The scalability and flexibility of our contact center sets CallTel apart. CallTel has a dynamic ability to promptly modify capacity to meet clients' needs, precisely matching associates to volume; making our operations extremely efficient. Furthermore, our decentralized model enables CallTel associates to represent the culture and unique taste of various corner of the country. Projects are put in departments that have the best cultural match to associates. The variety of telephony means that technology is matched to the needs of each project; ensuring that all clients are well-served and not billed for services they don't need.
Do You Need Sales Support? Delegate sales to CallTel
Direct your sales inquiries to us. Our highly skilled associates will provide the quality service that encourages customers to buy. Our associates can identify cross-sell/upsell opportunities when interacting with your customers. We will make the sales or we can transfer the contacts to one of your sales professionals.
Help Desk Customer Support Options - Products, Services & IT
Products, services and IT sometimes fail to work. CallTel can help resolve these issues, helping you retain customers. Our staff triages each call, opening a trouble ticket and escalating calls to your appropriate technical staff in the format you desire (live patch or email). If you charge for your support, our associates can process orders and take down payment information. Do your customers' product or service problems require field repair? We'll dispatch pages to your field staff.
Do you have a large number of non-English speaking customers? Depending on the project, CallTel can employ native speakers of Yoruba, Igbo, Hausa and Benin as part of our base services.
Your customers want to know where you are. CallTel associates can provide location and driving directions.