CallTel provides software providers with multi-channel customer support. Rather than depending on telephone support alone, CallTel extends your capabilities with email and web chat capability.
CallTel steps in when you are not able. We route technical support calls to our well trained tech support team who can handle many minor issues and elevate calls to your expert team based on the protocols you set. CallTel is committed to expanding our team's knowledge and keeping them up-to-date on new trends through regular training.
Solutions for Software Providers:
- Live answer telephone, email, and web chat support
- Help desk support
- Call transfer and routing
- Sales process management
Whether your customers are calling about general service issues or dealing with technical challenges, CallTel's proficient team is available to serve. We answer calls in your company's name, so that your customers won't notice.
Call escalation and crisis management protocols are decided at the outset. You decide what determines a priority call and how those calls should be handled. We're capable of transferring calls or texting on-call staff; the guidelines are customized to your exact needs.
Utilizing our team will please customers and reduce the internal resources needed to run your operation.