CallTel is well matched to become your help desk support partner. Help desk operations are often complicated; they are important departments that offer crucial support to customers. Whether you need additional help desk support or are looking to outsource your entire operation
Turn obstacles into successes. CallTel is capable and helpful when tired customers need help most. Team Tech provides exceptional tech support service. Our team handles basic problems and elevates complex issues to you. Depending on your preferences, we transfer and route calls or page your on-call staff. You specify which calls merit this special treatment and which ones should wait until normal business hours.
Technology makes all-inclusive service possible. Our innovative, backend computer system enables us to store large amounts of information like product instructions, specifications, scripts, and protocols. Each time the phone rings through to an Associate's desk, your company's scripts, product manuals, FAQs and rules will display on that associate's screen within seconds. As soon as we know which product the customer is calling about, we quickly access that manual - literally putting us on the same page.
Your company sparkles with our outstanding service. We answer calls in your company name, encouraging your brand, and customer care is seamless from your team to ours.
Help desk services that our customers rave about:
- Live answer telephone service
- After hours support
- Call transfer and routing to on-call staff for urgent needs
- Call forwarding