CallTel employs experienced associates who answers calls daily for orthodontists and dental offices. Our Team Medical is specifically prepared to handle dental calls from appointment settings or cancellations to dental emergencies requiring immediate escalation. We take incoming telephone calls, emails, and web chats after-hours for dental offices countrywide.
Dentists and oral surgeons select our exceptional medical answering service because we satisfy patients, increase their efficiency, lower administrative expenses, and win customers for your practice.
CallTel Team Medical is selected for:
- New Patient - Call Management
Whenever you need us to answer your incoming calls, forward your existing office telephone number to CallTel and we'll do the rest. We answer calls promptly on behalf of your dental offices and publish live statistics that demonstrate our commitment to outstanding service and your patient experience.
- Dental Emergencies & Urgent Call Transfer
Dental emergencies often happen unexpectedly – sometimes late at night or on weekends - times when you may be unavailable. You decide how we should handle these urgent calls. We're capable of referring clients where you'd like, transferring calls to on-call staff member.
- Appointment Scheduling
Your patients may need to schedule, change, or cancel appointments at odd hours. CallTel associates answers incoming calls and then inputs changes into a variety of web-based calendar systems chosen by our dental clients. These modifications aim to give your patient a seamless call experience and customer service when your office is closed, or short-staffed, or off duty for the day.
- Managing Appointments
Our Associates manages your office calendar: setting up, modifying, confirming and canceling appointments. We can make changes directly in your web-based scheduling system – so that changes are promptly reflected.
We add value to dental offices
With experience as dental receptionists, Team Medical aims to be empathetic, efficient, and educated for your patient calls. Empathy is a key quality we screen for when deciding who should join our team. Efficiency comes with educating our Support Associates on key medical terminology and HIPAA. We find that patients - particularly those in pain - value our appealing combination of qualities and capabilities.
Reduce costs and Increase productivity by contracting CallTel
Instead of paying a full time receptionist 24/7, our shared service model offers a pay-for-service solution that fits the needs of dental offices. Our shared staffing arrangement equates to lower costs for your operation because you're only paying for time spent working on your behalf. Your front office team is then able to devote 100% of their time to the patients in front of them and the business of running a busy office.
Why Dental Offices choose CallTel
- Trained, medical receptionists versus a one-size fits all call center
- Keep patients satisfied and happy with 24/7/365 availability
- Increase staff productivity
- Reduce money spent on administrative functions
- Retain existing patients with a friendly voice to answer their calls.
- Win new patients shopping after hours for a dental provider.