You and your team have many duties that compete for your attention. CallTel acts as your front office staff during business hours or after hours. We're there whenever you need us so your team can focus on other priorities.
CallTel boosts your brokerage with our professionalism and industry knowledge
All phone calls, emails, and web chats are answered in your company name; clients appreciate the enhanced service.
Contact center services for insurance brokers:
- Live customer support by telephone, email, and web chat
- After hours answering
- Call routing and transfer
- Urgent call handling
- Appointment and schedule management
- Voicemail services
Start relationships right.
Rather than opting for an impersonal voicemail or a rude office receptionist, start-up a relationship with your new client on the right foot by using CallTel's competent Business Support Associate when you're too busy to speak with them directly. Our Associates are trained to ask for basic information and to extract details about their specific needs from potential clients. However, if you prefer that we simply take a message, we're happy to do that instead.
Urgent calls are handled according to your instructions.
We write a crisis management plan for urgent calls when you set-up your account. That way, we understand when we need to transfer calls to your team. When an accident occurs and a customer contacts your office, we also know where to direct them and how to handle their requests.