Service becomes your competitive advantage. In an era when banking transactions and insurance applications can be completed online, offering support and information when and how clients demand should be part of your business plan. Potential clients shuffled into voicemail will only keep dialing.
With our team approach backing your marketing campaigns, you can confidently run media buys 24 hours per day nationwide knowing educated personnel will answer incoming calls within a few rings instead of losing leads to voicemail oblivion.
Accountants and accounting firms rely on Calltel's team to provide excellent customer care through live telephone answering service. Continuous telephone answering instead of voicemail boosts client confidence in a discreet, professional way.
Our Business Support Associates are trained to ask for basic information and elicit details from potential brokerage clients about their specific needs. Start your new client relationship on the right foot when you aren't available to speak with those clients personally.
Calltel's team strives to please your customers and boost profitability and stability along the way. Our team becomes an extension of yours.
Our experienced Business Support Associates undergo training on the insurance industry including key terms and the claims process so we can better serve both you and your customers.
Professionalism is a quality highly prized by Calltel.
From tone to demeanor, professional etiquette in every action enhances our clients' reputations. Confidentiality of client information, requests, and records is also a critical part of professional service.
We partner with you to meet and exceed customer service goals,
translating your professional image and culture through each interaction. Your clients will be satisfied when they reach a helpful, competent individual empowered to address their needs.
We offer a range of services beyond answering telephone calls.
Answering incoming telephone calls is only one of many services that Calltel provides. We also offer customer communication support via email, web chat, and our proprietary lead capture tools called Active Response. New client intake and virtual reception services specifically designed for insurance and finance professionals are key reasons why businesses like yours choose Calltel. Our Client Support team would be happy to share a wealth of options that could be put to work for your office.