As a public utility company, it is crucial that your customers can reach you practically 24/7. But what choice do you have if you can't answer the phone?
CallTel can provide call center services beginning from standard telephone answering service to customer service support.
- Electricity Companies
- Natural Gas Companies
- Water and Sewage Municipals
- Energy Companies
Our skilled and courteous associates answer your customer calls promptly and professionally. Associates will act as a seamless extension of your company. All scripting and frequently asked questions can be customized to your exact specifications.
CallTel provides several services for utility companies to include:
- Telephone Answering Service:
Do not miss another call from your customers. We can handle all incoming calls, provide back-up support at peak hours and offer after-hours coverage.
- Customer Service:
With your approved script, CallTel Associates can manage calls regarding customer accounts, billing, account activation and termination.
- Interactive Voice Response (IVR):
CallTel can provide you a self-service menu where your customers can dial one for account details.
- Live Chat:
Customers can contact you directly from your website.
- Email Management:
We can respond to your customer inquiries via email.
Contact Us Today For Solutions Customized to Utilities Industry
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