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CallTel » Answering Service | Virtual Receptionist

Answering Service | Virtual Receptionist

Request a Quote

 

As a public utility company, it is crucial that your customers can reach you practically 24/7. But what choice do you have if you can't answer the phone?

 

CallTel can provide call center services beginning from standard telephone answering service to customer service support.

  • Electricity Companies
  • Natural Gas Companies
  • Water and Sewage Municipals
  • Energy Companies

 

Our skilled and courteous associates answer your customer calls promptly and professionally. Associates will act as a seamless extension of your company. All scripting and frequently asked questions can be customized to your exact specifications.

CallTel provides several services for utility companies to include:

  • Telephone Answering Service:
    Do not miss another call from your customers. We can handle all incoming calls, provide back-up support at peak hours and offer after-hours coverage.
  • Customer Service:
    With your approved script, CallTel Associates can manage calls regarding customer accounts, billing, account activation and termination.
  • Interactive Voice Response (IVR):
    CallTel can provide you a self-service menu where your customers can dial one for account details.
  • Live Chat:
    Customers can contact you directly from your website.
  • Email Management:
    We can respond to your customer inquiries via email.
 

Contact Us Today For Solutions Customized to Utilities Industry

Click here now to request more information
 

Questions?


Top 10 Reasons to Choose Us

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  • Make customer care your #1 priority.
  • Leverage our talent to build your
    business.
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.