Your customers are in good hands when it comes to the service they receive during a phone call with CallTel as we are trained to handle a wide spectrum of call scenarios in related industries.
Quality Inputs = Quality Output
We work first to hire and recruit the right people to make all the difference in our performance. Once we have those people on staff, we invest in team trainers, ongoing learning processes specific to different accounts, and personalized coaching with team leaders. We know that learning and self-improvement are lifelong processes by which each of us can work to improve our professional skills.
Your customers are in good hands when it comes to the service they receive during a phone call with CallTel Communications as we've been trained to handle a wide spectrum of call scenarios in related industries. Our personalized training is augmented with web-based training materials to ensure that new TSRs have the information they need to give you the results you want.
A holistic approach to training speaks to all types of learners.
Our training process is a unique combination of self-paced online coursework, videos, and instructor-led class and role-play. TSRs learn our technology, phone etiquette, call handling techniques, and various account specific details.
Much of this learning is available for TSRs to work through at their own pace, guaranteeing high comprehension and overall quality. And because we emphasize a two-part approach with interactive, self-led online training and hands-on instructor-led training, we believe that our new TSRs receive a holistic knowledge of our company, our services, and their positions and team roles.
Training is self-paced and incorporates hands-on experience to better prepare our TSRs.
During self-led training sessions, new TSRs are provided with manual and tutorials, and are given our customized tools to bolster important ideas throughout chapters and sections. With our straightforward, engaging videos, we make training an enjoyable, easy, and efficient process.
The self-led sections of instruction address basic training needs, such as providing information about new technologies; 'how-tos' for answering phones, using a script that you provide, taking and sending messages, transferring calls, and scheduling appointments; and working on telecommunication skills.
Our instructor-led courses make continuous use of both training accounts and select live accounts. We firmly believe that giving our new TSRs early access to simulated and real calls allow them to better prepare themselves for the real issues that we address on a daily basis.
At CallTel, learning doesn't stop after the basics.
After a new TSR has completed our initial training, they receive ongoing coaching and weekly interaction with team leads. CallTel appreciates lifelong learning, and we do our part by educating our TSRs to give them superior customer service skills that will exceed your expectations.