People power our success. This is why we invest in training and benefits that improve skills and keep our team satisfied. We work hard to retain talented, diligent employees through diverse means.
Once an employee has worked for six months, he or she is eligible for health care and other benefits.
We recognize achievements.
TSRs who perform well during quality assurance testing or who develop specialized skills or knowledge are offered the opportunity to choose their schedule first. High performing employees are the first ones considered for open positions before we look externally.
Training our leaders is key to employee satisfaction
People often quit because they dislike their supervisor - not necessarily because they're unhappy with their job. We invest in training supervisors to manage people well, a task many companies neglect. We want our people to become better at what they do and we accomplish this through frequent coaching and feedback.
Hiring from within is always our preference
When filling open positions throughout the company, we prefer to promote one of our current employees into a new role before looking outside the company. Offering opportunities for advancement to our team first, boosts morale and engages people who excel beyond their current job description.
Easy Access to the Managing Director
We strongly believe in a flat management structure. From our Managing Director to the Head of Human Resources, each manager welcomes employees to share their opinion on everything CallTel. We are approachable and open to new ideas and improvements. Employee feedback is one way of keeping our pulse on the daily happenings in our virtual call center - an amazing source of inspiration for changes and a guide to what's happening in our business.
Our active approach to employee satisfaction and retention has earned us one of the lowest turnover rates in our industry. That equals greater experience and consistency for our clients and improved customer care for our client's clients.
Our people are the difference between customer satisfaction and customer defection. We deeply understand the frustrations that accompany poor customer service. Like you, we have also waited on hold for ages and encountered rude receptionists.
Our friendly, efficient and responsive attitude goes along with professionalism. Your clients should feel like the person on the other end of the line relates to and understands their needs. Organization results in accuracy and resolution of customer needs in one phone call.
Our aim is to portray your business in a positive light by promptly receiving your customers' phone calls in a professional manner. We also offer to do everything in our power to satisfy your customer - from taking a message, answering a question to scheduling an appointment or resolving their concern.
Our smart and committed professionals are the pleasant, courteous voices that every client wants to hear. Call or Email one of CallTel's Business Support Associates today.